Frequently asked questions

Browse the shop, open the gift you love, and fill in the customization options (photo, colours, size, message). Then add it to your cart, or tap the WhatsApp Enquiry button to chat with us directly. We confirm every detail and share a quote before anything is made. You can also use the Customize page to send a free-form request.

A clear, well-lit, front-facing photo gives the best results — natural light and a visible face work wonderfully. Avoid heavy filters, sunglasses, or group photos where the face is small. For miniature figures, an optional side photo helps us capture the hairstyle accurately.

It depends on the gift: fridge magnets take about 4–6 days, paper flower frames 6–9 days, and hand-sculpted miniature figures 7–14 days — plus shipping time. The exact production window is listed on each product page.

Yes! Bulk and event orders (return gifts, wedding favours, corporate gifting) are very welcome and often come at a better per-piece price. Tell us your quantity on the product page or via WhatsApp and we'll share a custom bulk quote.

Absolutely — colours, outfits, poses, sizes, names, dates and messages can all be personalized. If you don't see exactly what you want in the options, leave us a note and we'll make it happen.

Yes, we ship pan-India with careful, protective packaging so your gift arrives in perfect condition. Delivery timelines and any shipping details are confirmed when you place your order.

For sculpted and handmade items like miniature figures and paper flower frames, we share a preview for your approval before finalizing — so you're always delighted with the result.